Shipping policy
Order processingAll orders are processed within 1 to 2 business days after your order is placed. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email once your order is placed, and a second email with tracking once it ships. Shipping rates and delivery timesWe offer free standard shipping on all orders. Estimated delivery is 7 to 12 business days after processing, depending on your location. Delivery times are estimates and are not guaranteed, as some factors are outside our control. Where we shipWe currently ship to the United States and Canada. Order trackingOnce your order ships, you will receive a tracking number by email. If you have not received tracking within 5 business days of ordering, contact us at support@sleeqrepair.com. DelaysWe are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. If your order is significantly delayed, reach out and we will help track it down. Customs and import dutiesOrders shipped within the destination country typically arrive with no extra charges. For any international delivery, import duties or taxes may apply and are the responsibility of the customer. Wrong or incomplete addressesPlease make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us immediately and we will try to correct it before the order ships. Lost or damaged packagesIf your order arrives damaged, or your tracking shows delivered but you did not receive it, contact us at support@sleeqrepair.com and we will make it right. QuestionsFor any shipping question, email us at support@sleeqrepair.com.